Privacy Policy

Effective date: October 10, 2026

This policy explains what information Monumize collects when you use monumize.com and the Monumize app (the "Service"), how we use it, and the choices you have. Monumize is a business tool for monument shops.

What we collect

Account information. Your name and email address, and your shop settings (default file format, usual stone size and shape).

Job information. The stone photos you upload, and the details you enter or that we read from them: names and dates engraved on the stone, the deceased's name, cemetery name, order reference, notes, stone size, corner positions, and the files we generate. Stone photos often show the names and dates of people who have died, and sometimes of living family members.

Payment information. When you pay, Stripe collects your card details, billing name and address, and any tax ID you enter. Monumize does not see or store card numbers; we keep a record of each payment (amount, tax, status, invoice link).

Enquiries. If you use the contact form or the "Get Monumize for your shop" form: your name, email address, shop name, and anything else you choose to give us (phone, state, how many inscriptions you add, your message), plus the page you sent it from and any campaign tags in the link. We store these to reply to you and follow up about Monumize, email the details to our team inbox, and send you one confirmation email. We don't add you to a mailing list. The contact form also records the IP address and browser type it was sent from, to prevent abuse.

Family referral requests. If you ask us to connect you with a monument shop (for example to add a date to a headstone): your name, email address, phone number if you give it, the cemetery and its town and state, and your message. With your permission, which you give by ticking the box on the form, we pass these details to one monument shop that works at that cemetery so it can contact you about the inscription. We email you to say which shop we passed them to. We don't sell these details or add you to a mailing list, and you can ask us to delete your request at any time.

Family proof links. If a shop shares a proof with you through a Monumize link, the page shows the stone photo, the new text and its size. If you reply, we store your answer and any name and message you add, and email them to the shop. We count how many people open each link using the same daily code described under usage analytics, with no cookies. A proof link stops working when it expires (60 days) or the shop turns it off.

Referrals. If you sign up through another shop's referral link, we record which account referred yours (and keep the referral code in a cookie for up to 60 days until you sign up), so we can give both of you the free job credits described in our Terms. The referring shop can see how many shops it has referred and been rewarded for, not who they are.

Technical data. Our hosting providers keep standard server logs (IP address, browser type, pages requested, errors) for security and troubleshooting. We keep a log of actions on each job (for example, "analyzed" or "files generated") to support you.

Usage analytics. We record how the site and app are used: pages viewed, the referring site and campaign tags, country, device and browser type, and, for signed-in users, actions such as signing in, starting a job, generating and downloading files, and opening checkout. Anonymous visitors are counted with a code that changes every day and can't be traced back to an IP address; we don't store IP addresses for this, and we set no cookies for it. Only our team can see this data, and we use it to understand and improve Monumize. It is deleted or anonymised when your account is deleted.

We do not use third-party advertising or analytics trackers, and we do not buy personal information.

How we use it

• to provide the Service: straighten and read your photos, match the lettering, generate cut files, and store your jobs;
• to process payments, taxes and invoices;
• to answer your messages and support your account;
• to send you emails about your jobs and account, and a few emails about getting started with Monumize, which you can unsubscribe from at any time using the link in each one;
• to keep the Service secure and prevent abuse;
• to meet legal, tax and accounting obligations.

We do not sell or share personal information for cross-context behavioral advertising, and we do not use it for targeted advertising.

AI processing

To match lettering, our image-processing service sends a cropped image of the engraved lettering on the stone (for example a date line and a name line), and the text read from it, to Anthropic PBC's Claude API, which returns a font suggestion. Under Anthropic's commercial terms, API inputs are not used to train its models. Anthropic may retain API data for a limited period under those terms.

Who processes data for us

We use these service providers ("subprocessors"), each only to run the Service:

We do not share your job data with other shops, cemeteries or families, except a proof you choose to share through a proof link. The only personal details we pass to a monument shop are those in a family referral request, with that person's permission (see above). We may disclose information if required by law, to protect the rights and safety of our users or the public, or as part of a sale or merger of the business (with notice to you).

Where we process it

Monumize is run from the United States, and your information is stored and processed in the United States by us and the providers listed above. The Service is intended for use in the United States.

How long we keep it

We keep your account, jobs, photos and files while your account is open, so you can re-open and re-generate jobs. You can ask us to delete your account, or a specific job and its photos and files, at any time by emailing info@monumize.com; we will delete them within 30 days, except payment and invoice records, which we keep as long as tax law requires (generally 7 years). Server logs are kept by our hosting providers for their standard, limited periods.

Your choices and rights

Wherever you are located, you can ask us to tell you what personal information we hold about you, to correct it, or to delete it, by emailing info@monumize.com. We will respond within 30 days and will not treat you differently for asking. Depending on your state, you may have additional rights under local law, and we will honor them.

Security

Photos and files are stored in private storage that only your account can access, through short-lived links. Sign-in uses one-time email links (we do not store passwords). Data is encrypted in transit, and access to production systems is limited to the people who operate the Service. No system is perfectly secure; if we learn of a breach affecting your information, we will notify you as the law requires.

Children

The Service is for businesses and is not directed to children under 13. We do not knowingly collect their personal information.

Do Not Track

Our site does not track you across other websites. Our own usage analytics do not count page views from browsers that send Do Not Track or Global Privacy Control signals.

Changes

We will post any update here with a new effective date and, for material changes, email active users before the change takes effect.

Contact

Questions or requests about your information:

Monumize P.O. Box 1317, Nicholasville, KY 40340 info@monumize.com